Frequently Asked Questions

Please read our FAQ’s before sending us a message.

What are your delivery charges?
We have a standard UK shipping charge of £3.95 for all orders under £35. Orders over £35 will qualify for free standard UK delivery.
Which payment methods do you accept?
All our payments are handled by PayPal who accept all major credit and debit cards or you can choose to pay using your PalPal account. Please note that you do NOT need to have a PayPal account in order to make a purchase using PayPal.
How long will delivery take?
Delivery times vary depending on which items have been ordered. Most orders will arrive within 3-4 working days after ordering. However, many of our items are handmade to order or shipped directly from our suppliers so can take longer to arrive than stock items. For these items please allow up to 2 weeks for them to arrive. We do state in the product description of these items how long delivery is likely to take. 
How secure is it shopping online with Chelsea Cats? Is my data protected?
Shopping with us is extremely secure. Our servers are protected with SiteLock and all data in encrypted. All payments are securely handled by PayPal.
What exactly happens after ordering?
You will receive an email confirming your order. If for any reason there may be a delay in processing your order or if one of our designers needs a little extra time to make your order, we will contact you via email to inform you of this. 

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